Effective Date: 1st jan 2026

At KPulse Computers, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which products may be returned or refunded.

1. Eligibility for Returns

You may request a return if:

• The item is defective, damaged, or faulty on delivery

• The item received is incorrect (not what was ordered)

• The request is made within 7 days of delivery

Items must be:

• Unused and in original condition

• In original packaging with all accessories

• Accompanied by proof of purchase (receipt or order number)

2. Non-Returnable Items

The following items are not eligible for return:

• Software, licenses, or downloadable products

• Products damaged due to misuse, negligence, or improper installation

• Items without original packaging or accessories

• Clearance or promotional items (unless defective)

3. Return Process

To initiate a return:

1. Contact us via email, phone, or WhatsApp

2. Provide your order number, product details, and reason for return

3. Our team will guide you on the next steps

⚠️ Returns sent without prior approval may not be accepted.

4. Refunds

• Approved refunds will be processed within 5–7 business days

• Refunds will be made via the original payment method

• Shipping fees are non-refundable, unless the error was ours

5. Exchanges

• Exchanges are subject to product availability

• If the replacement item has a price difference, the customer will be advised

6. Warranty Claims

Products sold with a manufacturer warranty are covered according to the warranty terms provided. KPulse Computers will assist customers with genuine warranty claims.

7. Contact Information

For returns or refund inquiries, contact us via:

• 📧 Email: info@kpulse.co.ke

• 📞 Phone/WhatsApp: +254707 086254

• 📍 Location: Nairobi CBD, Tom Mboya Street

 Privacy Policy

Effective Date: 1st jan 2026

KPulse Computers is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information.

1. Information We Collect

We may collect the following information:

• Full name

• Phone number

• Email address

• Delivery address

• Payment details (processed securely via third-party gateways)

• Order history and preferences

2. How We Use Your Information

Your information is used to:

• Process and deliver orders

• Communicate order updates and support

• Improve our products and services

• Send promotional offers (only if you opt in)

• Comply with legal obligations

3. Data Protection & Security

• We implement industry-standard security measures

• Payment information is never stored on our servers

• Access to customer data is restricted to authorized personnel only

4. Sharing of Information

We do not sell or rent your personal information. Data may only be shared with:

• Delivery and logistics partners

• Payment processors

• Legal authorities when required by law

5. Cookies

Our website uses cookies to:

• Improve user experience

• Analyze website traffic

• Remember preferences

You may disable cookies in your browser settings.

6. Your Rights

You have the right to:

• Request access to your personal data

• Request correction or deletion

• Opt out of marketing communications

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

8. Policy Updates

KPulse Computers reserves the right to update this policy at any time. Changes will be posted on this page.

9. Contact Us

For privacy concerns or data requests, contact:

• 📧 Email:info@kpulse.co.ke

• 📞 Phone: +254707 086254